COUNTRIES WE SHIP TO

We will continue to add additional regions to our service.

Currently, we ship to:

• United States

WE SHIP WITH USPS

• Domestic shipping is 3 to 7 Business days

• International 6 to 12 business days depending on location ( currently, we do not offer) 

• We have local delivery options and curbside pick-up. Learn more here: Local Delivery. 

ESTIMATED SHIPPING TIMES

*Please note, in the event of a world crisis, pandemic, extreme weather, or some unplanned event the shipping carrier may experience delays. Please plan for this!

We know you are super excited to get your hair and hair care products!

It's important to have a good understanding of how long it will take for your order to ship.

Remember, your order will ship once the last item is ready for shipment. So, if you order an item that's in stock and ships the same day that's great but if you also ordered a sewing-machine wig that takes a week then your entire order will ship in a week.

Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

We offer two shipping options:  1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping. 

Delivery times are based on the distance from our Atlanta warehouse.

Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

Insurance:

We offer a Route insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the damage or loss of packaged contents. We do not provide refunds or replacements for orders that are lost, stolen, or damaged while in transit. We, unfortunately, do not take responsibility if USPS or FEDEX delays, damages, or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact Route via their mobile app or website. 

We are not trying to discourage you from ordering certain items but it's important to be able to plan for how long your shipments will take.

Once an item ships it generally will take 5 days to arrive. If something is held up at customs or some world event please understand that it is 1,000% out of our control. 

We send you the tracking number which will allow you to contact the shipper directly which is generally USPS or FedEx.

Here is our Shipping Times Chart:

 

Wigs  (1-2 days)

Straight 

Body Wave 

Deep Wave 

Wigs ( 2-3 days )

Loose Wave 

Deep Wave 

Wigs (3-4 days) 

All other wavy and curly wig styles 

Custom Sewing Machine Wigs 5 days 

Custom Sewing Raw Machine Wigs 7 days 

 

When specific styles become more popular we can plan to have them in stock and ready to ship like the straight and body wave. 

PRODUCT SHIP TIMES & SHIPPING COMPLETED ORDERS ONLY

Orders are shipped only when the completed is ready. To reduce shipping costs and additional transactions, we do not “split ship” orders.

Local Delivery /Curbside Pick Up

All local Springfield delivery orders will require you to show your ID and sign for your order.

Local Delivery and curbside pickups are same day if ordered before 5 pm. Orders must be within a 25-mile radius of Crown & Tress Beauty Palace's home base. At this time local delivery & curbside pickup is available on orders over $50.00.  For your convenience, we deliver for a flat rate of $7.00 within the 5mi radius of the store's home base.  Our delivery fee increases based on mileage from the home base.  If the delivery is over 5mi and under 25 miles there will be a flat delivery fee of $10.00. Local delivery is also available on orders placed outside of 25 miles and under 60 miles if it is $100.00 or more for a flat delivery fee of $20.00.